Leadership

April 10, 2019
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LEADING EDGE
Transparency is vital, says whistleblower-turned-CEO
Theranos whistleblower Tyler Shultz lost his job, fought with his family and incurred $400,000 in legal fees, and yet he insists on transparency even as an entrepreneur and CEO himself. "If there's a problem with the technology [at my new company], I would want any of my employees to tell me immediately without hesitation, and that was not the case at Theranos," he says.
Columbia Business School (4/8) 
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There's no crying in baseball, but there is at the office
When an employee cries at work, it can mean that their job is important to them, and they care deeply about succeeding, says organizational psychologist Liane Davey. Leaders should ask open-ended questions to get at the root of the emotion while thanking people for sharing their vulnerability.
Quartz (4/9) 
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STRATEGIC MANAGEMENT
Use this process to make better decisions
Good decision-making requires understanding the desired outcome, the choices available and the timeline, writes Mike Figliuolo. Even after a decision is made, communicated and carried out, a re-evaluation process will be needed to adjust to current conditions.
ThoughtLeaders (4/9) 
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Should your company launch an internal startup?
Companies can spur innovation and find new markets with an internal startup as long as such ventures are free to act independently, writes Dave Falter, president of RoomIt by CWT. "For true innovation to be possible, the parent company must recognize the differences and fully commit to enabling a startup culture that's distinct from its own," he argues.
Chief Executive online (4/5) 
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SMARTER COMMUNICATION
Your presentation is about the audience
When giving a speech or presentation, focus on the needs of the audience by learning who will be there and tailoring the message to them instead of talking about yourself, writes Jim Anderson. "Your personal stories should simply be a bit of 'spice' that you've added to your speech," he writes.
The Accidental Communicator (4/9) 
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CUSTOMERS FIRST
A weekly look at serving customers better
There is such a thing as too much customer data
Organizations must identify customer needs, but too much data from too many sources can also be a problem, writes Ross Paquette, founder and CEO of Maropost. "This doesn't mean you should cut certain programs, but you should streamline your approach to collect only the data you need and do more with what you already have," he suggests.
CustomerThink (4/9) 
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IN THEIR OWN WORDS
A white NBA player sorts out his responsibility for racial equality
A white NBA player sorts out his responsibility for racial equality
Korver (Christian Petersen/Getty Images)
Utah Jazz player Kyle Korver reflects on his evolving attitude on race in America, the difference between "guilt" and "responsibility" and why people like him must do more to educate themselves and speak out against injustice. "We have to be actively supporting the causes of those who've been marginalized -- precisely because they've been marginalized," he writes.
The Players' Tribune (4/8),  YouTube/The Players' Tribune (4/8) 
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DAILY DIVERSION
Research suggests how potassium can exist as solid and liquid
Researchers have used artificial intelligence to create a model where potassium atoms could exist while simultaneously displaying the properties of a solid and liquid. "It would be like holding a sponge filled with water that starts dripping out, except the sponge is also made of water," says study co-author Andreas Hermann, a condensed matter physicist at the University of Edinburgh.
National Geographic online (4/8) 
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EDITOR'S NOTE
Did you vote in this week's poll?
On Tuesdays, SmartBrief on Leadership's SmartPulse features ThoughtLeaders managing director Mike Figliuolo's poll questions and analysis.

Did you vote in this week's poll: How effectively do you feel you navigate office politics? If not, check out Tuesday's email and look at the voting so far.
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Finding inner peace is vital. If you don't have inner peace, you are not living.
Kristoff St. John,
actor
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