Improve bottom line by putting yourself in someone else’s shoes

By Cornell Wright
RECENTLY MY MOTHER went through knee replacement surgery. I had the good fortune to spend a considerable amount of time with her immediately after the surgery and through the first six weeks of rehabilitation. Throughout the entire process, Mom was brave and endured more pain than I want to experience.
http://www.newhavenregister.com/articles/2010/04/13/business/doc4bc4dc963e031253221081.txt