“Manifesto” Resonates

http://www.newhavenindependent.org/index.php/archives/entry/manifesto_resonates/
Carlton Highsmith had advice to Greater New Haven Business and Professional Association on its 45th anniversary: Keep a scorecard. And delight the customers.
Highsmith gave that advice during a keynote address at an anniversary dinner at the Omni Friday night for the association, which is New Haven’s black chamber of commerce.

keynote address video: http://www.youtube.com/watch?v=eycEacvcgpM